FAQ

Frequently asked questions

Quick answers to the things UK businesses ask before signing up.

What is missed call text back?+

Missed call text back automatically sends an SMS to anyone whose call you miss, so you capture the lead instead of losing them to a competitor.

Who is CallMate for?+

UK small businesses and trades — plumbers, electricians, builders, roofers, locksmiths, gardeners, dentists, estate agents and anyone who relies on phone enquiries.

Do I need to change my phone number?+

No. CallMate sets up call forwarding from your existing number, so customers keep dialling the same number you've always used.

How long does setup take?+

Around five minutes. We guide you through call forwarding on your handset and pick your auto-reply template.

Is there a free trial?+

Yes — 14 days, no card required. You can cancel any time without contacting us.

Does it work on mobiles and landlines?+

Yes. Any UK mobile or landline that supports call forwarding works with CallMate.

What happens if I answer the call?+

Nothing — the auto-reply only fires on calls you don't pick up.

Is my customer data secure?+

Yes. Data is hosted in the UK and CallMate is GDPR compliant. You can export or delete data any time.

Can my team share the inbox?+

Yes. Add team members and route leads by area, service or rota.

Do you offer support?+

UK-based support by email and live chat, Monday to Friday, 9am–5pm.

Can't find what you need? Contact our team or visit the Help Centre.